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Faq's

Check our Frequently Asked Questions for answers to your questions. If you can’t find your question being answered here or if you think another question should be added, don’t hesitate to contact us at: service@formulavita.com.

1. Questions about the products

What is the difference between the different ages?

When should I switch to the next age group?

Is palm oil safe for my baby?

What is maltodextrin and why is it commonly found in baby food?

I've heard a lot about the importance of DHA to my baby. But what is DHA?

Why does milk need to be diluted for babies?

Can the bottle be pre-cooked for the night in the evening?

My child is getting its first teeth- what should be considered?

2. Questions about breastfeeding and baby food

I don't have enough milk for my baby- what can I do?

What are milk-increasing foods?

Which foods should I avoid while breastfeeding?

How do I find out how much my baby is drinking?

When can I start feeding my baby porridge?

What makes goat milk formula so special?

Formula vs. Breastmilk: What to do?

3. Questions about shipping

Which payment methods do you accept?

I have placed an order, what happens next?

When will I get my tracking information?

Why isn't my tracking information updated?

When will I receive my order?

Do I have to pay taxes on orders outside the EU?

My order is delayed or lost. What do I do now?

My package was damaged. What can I do?

What is the return policy?

What happens if I get the wrong product?